Refund Policy

Last updated: October 2026.

1. Digital products

All products sold on Madhavika are digital eBooks (PDF) that are delivered instantly after a successful payment — via automatic download, a secure emailed link, and your library. Because the files are delivered immediately and cannot be returned, all sales are generally final and non-refundable once the product has been downloaded or accessed.

2. When you are eligible for a refund

We will gladly issue a full refund in these cases:

• You were charged but your order was not delivered (no download, no email link, and the item is not in your library).
• You were charged more than once for the same order (duplicate or double charge).
• The file is corrupt or will not open, and we are unable to provide a working copy.
• You were charged for an order you did not authorise.

3. When a refund is not available

• You have already downloaded or accessed the eBook and it works as described.
• You changed your mind after a successful download.
• The request is made more than 7 days after the purchase date.

4. How to request a refund

Email support@madhavika.com within 7 days of your purchase with:

• the email address used at checkout,
• your Razorpay payment / order reference number, and
• a short description of the issue.

5. Processing time

Approved refunds are issued to your original payment method. Once approved, refunds are typically processed within 5–7 business days; your bank or card issuer may take additional time to reflect the credit.

6. Contact

Questions about refunds? Email support@madhavika.com and we'll help.