Help centre
Frequently asked questions
How do I receive my eBook after paying?
Your download starts automatically on the confirmation page right after payment. We also email a secure download link to the address you used at checkout, and your books appear in My Library.
What format are the eBooks?
Our eBooks are PDFs, readable on phones, tablets, and computers.
Can I read a sample before buying?
Yes. Every book has a free "look inside" with the first 3 pages on its product page.
I didn't get my download link. What do I do?
Check your spam/junk folder first. You can also re-download any purchase from My Library. Still stuck? Email support@madhavika.com.
My payment failed or I was charged but got no book.
If a payment fails, no money is taken. If you were charged but didn't receive your book, email support@madhavika.com with your checkout email, Razorpay payment/order reference, the book title, and the date/time of payment. We'll fix it or refund you.
Why do I need to enter a code to download?
To protect your purchase, downloads are tied to the buyer's email. We send a one-time 6-digit code so a forwarded link can't be used by someone else.
Can I get a refund?
Because eBooks are digital and delivered instantly, we handle refunds case by case — especially for payment issues or duplicate charges. See our Terms or contact support.
Do I need an account?
No. You can check out as a guest. To re-download later, just sign in with your email — there's no password to remember.